Privacy Policy

1. Introduction

Launch TV Pty Ltd (trading as Launch TV Channels) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, we also comply with the European Union General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, and business name when you submit an enquiry or order form.
• Billing information: Payment details processed securely through our payment provider. We do not store full credit card numbers.
• Account information: Login credentials and preferences for your content management dashboard.
• Usage data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
• Communications: Records of your correspondence with us, including emails and support requests.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide, operate, and maintain our services
• To process your orders and payments
• To communicate with you about your account, orders, and support requests
• To send service updates, invoices, and important notices
• To improve our website and services
• To comply with legal obligations
• With your consent, to send marketing communications about our services

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal information on the following legal bases:

• Contract performance: Processing necessary to fulfil our service agreement with you.
• Legitimate interests: Processing for our legitimate business interests, such as improving our services and preventing fraud.
• Legal obligation: Processing required to comply with applicable laws.
• Consent: Where you have given explicit consent, such as for marketing communications.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: To understand how visitors use our website (e.g., Google Analytics).
• Preference cookies: To remember your settings and preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Third-party companies that assist us in operating our website and providing our services (e.g., payment processors, hosting providers, email services). These providers are contractually required to protect your information.
• Platform operators: When submitting your channel to Roku, Apple, or Amazon, we share necessary information as required by those platforms.
• Legal authorities: Where required by law, court order, or governmental authority.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account and billing information is retained for 7 years for tax and legal compliance purposes.
• Marketing preferences and communications are retained until you withdraw consent or request deletion.
• Website analytics data is retained for up to 26 months.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit, secure password hashing, and restricted access to personal data.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal obligations).
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing of your personal information for direct marketing.
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at support@launchtv.com.au. We will respond within 30 days.

10. International Data Transfers

Our services may involve the transfer of your personal information to countries outside Australia. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with the Australian Privacy Principles and, where applicable, GDPR requirements.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

Launch TV Pty Ltd Trading as Launch TV Channels | ABN 679 910 939
Email: support@launchtv.com.au
Website: www.launchtvchannels.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.