Frequently Asked Questions

Typically 4–6 weeks from the time we receive your branding assets and content. The Roku channel store review process takes 1–2 weeks, and Apple TV App Store review takes 1–3 weeks. Amazon Fire TV typically takes 1–2 weeks. We manage the entire submission process on your behalf.

You'll need your logo files (high resolution), brand colours, any existing video content you want on the channel, and a brief description of your organisation. Our team will guide you through everything in the initial brand consultation.

No technical knowledge is required. We handle all the technical aspects of building, submitting, and maintaining your channel. You'll have access to a simple, intuitive content management dashboard to upload and manage your videos.

It depends on your audience. Roku is the #1 platform in the US with 100M+ households. Apple TV reaches a premium, tech-savvy audience of 75M+ viewers. Amazon Fire TV has 50M+ active users globally including strong presence in the UK and Australia. For maximum reach, our Extreme Launch bundle covers all three platforms.

Yes. You'll have access to a simple, intuitive content management dashboard where you can upload videos, create playlists, schedule content, and manage your channel without any technical knowledge required.

Yes, Roku, Apple TV, and Fire TV channels all support live streaming. We can set up live streaming capabilities as part of your channel build. You'll need a compatible streaming encoder or software to broadcast live.

We support all major video formats including MP4, MOV, and MKV. We recommend uploading in the highest quality available — up to 4K. Our CDN infrastructure handles transcoding and adaptive bitrate streaming to ensure smooth playback on all devices and connection speeds.

Yes, we can implement subscriber-only or password-protected content areas. This is useful for membership organisations, paid content, or private corporate channels. Please discuss your requirements during the initial consultation.

The monthly hosting fee covers video hosting and delivery infrastructure (CDN), channel maintenance and updates, platform compliance monitoring, technical support, and access to your analytics dashboard.

Yes, you can cancel your hosting subscription at any time with 30 days notice. If you cancel, your channel will be removed from the platform store. There are no lock-in contracts.

No. We believe in complete pricing transparency. The setup fee covers design, development, and platform submission. The monthly hosting fee covers everything needed to keep your channel running. There are no surprise charges.

Yes, we offer payment plans for the setup fee. Please contact us to discuss options that work for your organisation's budget.

Yes. Roku, Apple TV, and Fire TV channels can be made available globally or restricted to specific regions — depending on your content licensing requirements and audience targeting preferences.

Your analytics dashboard includes viewer counts, watch time, geographic distribution, popular content, device types, and audience growth trends. This data helps you understand your audience and refine your content strategy.

Platform compliance monitoring is included in your monthly hosting fee. We proactively monitor for platform requirement changes and update your channel as needed — at no additional cost.